Powell Clinch

Welcome to Our Site

If you smell natural gas or have a natural gas emergency, please call (865) 426-2822 or (423) 562-2795 immediately. We offer 24-hour emergency service 7 days a week.

Attention Customers:

PCUD doesn’t use Doxo.com as an authorized way to accept PCUD bills. In order to pay a PCUD bill online, it is important that you go to www.powellclinch.com and select the payment button on the left.

If you use a third-party company to pay your bill, there may be a service fee involved. Please note, PCUD does not charge a fee to pay your bill online.

Don't be Taken in by a Scam

Identity thieves change their tactics constantly. If anyone calls you claiming to be from PCUD and demands payment, get a name and a return number. Then call PCUD at 865-426-2822 or 423-562-2795 to verify their activity is legit.

  • Don't believe someone who calls to say your gas service will be shut off unless you pay immediately: PCUD uses final notices on bills and yellow door hangers, not calls, for service terminations.
  • Never provide your financial information to someone who calls or emails. PCUD doesn't ask for financial information or prepaid cards over the phone or by email.
  • Ask to see a PCUD photo ID if someone comes to your door claiming to be from PCUD. If the person has an ID but you are still uncomfortable, call PCUD or 911.
  • Don't give someone who comes to your home or business money or a prepaid card.

Please call PCUD at 865-426-2822 or 423-562-2795 if you think you are the target of a scam.

For heating… cooking… drying your clothes, natural gas is an excellent choice! Today – more than ever – natural gas offers economy, reliability and environmental advantages. More and more cost-conscious consumers are choosing natural gas not only for the reasonable rates, but also because many of today’s gas appliances pay for themselves in energy savings.

If natural gas is not available in your area, we can still serve your energy needs with reliable propane service.

For heating, cooking and hot water, You’re Always Comfortable with Natural Gas.

Excess Flow Valve

You may request that Powell Clinch Utility District (PCUD) install an excess flow valve (EFV) on the gas line to your property. EFVs are mechanical shut-off devices that can be installed in the gas pipe running to the gas meter at your property (the service line). An EFV is designed to shut off the flow of natural gas automatically if the ser-vice line breaks, for example, by excavation accident. Stopping the flow of gas from a broken service line significantly reduces the risk of natural gas fire, explosion, person-al injury, and/or property damage.

If you notified us that you want an EFV we will contact you to set up a mutually agree-able date when we will install an EFV on your service line. You will be billed $600 to cover the cost of installing the EFV.
EFVs are not designed to close if a leak occurs beyond the gas meter (on house piping or appliances). EFVs also my not close if the leak on the service line is small.
If you add additional gas appliances, for example, a pool heater, emergency generator, etc., the additional gas flow may cause the EFV to close. If the additional gas load exceeds the capacity of the EFV, replacement maybe necessary.
If it becomes necessary to maintain or replace the EFV on your service line we will maintain or replace the EFV at no charge to you.
EFVs cannot be installed on some service lines due to high gas flow, low pressure, or other factors. If you request an EFV we will inform you if your service line cannot accommodate an EFV.
For your safety always call 811 to have gas lines and other buried utilities marked before allowing anyone to dig in your yard.